Framecut ("Framecut", "we", "us", or "our") provides an AI-assisted video editing app and related website. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
Information We Collect
- Account information: name, email address, authentication identifiers, and profile details you provide when signing in or contacting us.
- Video and project content: videos, audio, images, captions, prompts, timeline edits, generated outputs, and related project metadata that you upload or create in Framecut.
- Usage and device information: app interactions, feature usage, crash logs, diagnostics, browser or device type, IP address, approximate location derived from network data, and performance data.
- Payment information: subscription status, purchase history, billing identifiers, and payment confirmation data. Payment card details are processed by Apple or our payment provider and are not stored by us.
- Support communications: messages, attachments, and contact details you send when requesting help.
How We Use Information
- Provide, operate, secure, and improve Framecut.
- Process uploads, edits, AI prompts, captions, renders, exports, and project history.
- Authenticate users, manage accounts, subscriptions, and customer support.
- Analyze reliability, usage, errors, and performance so we can improve the product.
- Detect, prevent, and investigate fraud, abuse, security incidents, and policy violations.
- Comply with legal obligations and enforce our Terms of Service.
AI Processing and User Content
Framecut may process your video, audio, images, prompts, transcripts, and project instructions with AI and media-processing systems to provide editing features. Your content may be sent to third-party infrastructure or AI providers only as needed to deliver requested features, render outputs, maintain reliability, or comply with law.
Sharing Information
We do not sell your personal information. We may share information with:
- Service providers: hosting, cloud storage, analytics, authentication, payments, AI processing, transcription, rendering, customer support, and security vendors.
- App store and payment providers: Apple or other payment processors for purchases, subscription validation, refunds, and fraud prevention.
- Legal and safety parties: regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights, safety, and security.
- Business transfers: parties involved in a merger, acquisition, financing, reorganization, or sale of assets.
Third parties that process user data for us are expected to protect that data consistently with this Privacy Policy and applicable law.
Data Retention
We keep personal information and project content for as long as needed to provide Framecut, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Rendered media, uploads, logs, and backups may be retained for different periods depending on product settings, technical constraints, and legal requirements.
Your Choices and Requests
- You can stop using Framecut or delete local app data at any time.
- You can request access, correction, export, or deletion of personal information by contacting us.
- You can withdraw optional permissions through your device or browser settings. Some features may stop working if required permissions are disabled.
- You can manage App Store subscriptions through your Apple account settings.
Security
We use technical and organizational measures designed to protect user information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Framecut is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.
International Users
Your information may be processed in countries other than where you live. Those countries may have privacy laws that differ from your local laws. Where required, we use appropriate safeguards for international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and provide additional notice when required.
Contact
For privacy requests or questions, contact us at support@framecut-ai.com.